• Support our customers by resolving tickets efficiently, confidently, and with a high degree of quality. • Perform customer support tasks for customers including reviewing and resolving alerts, target stock level delta review, supply orders execution, etc. • Serve as a supporting role to the Planning team for planning solutions delivered by Baxter Planning • Analyzing data to support customer requirements, provide time-bound planning system ticket resolutions • Identify opportunities and drive continuous improvement • Utilize Best Practices providing the best planning support services • Drive Baxter Planning systems adoption across customer user base
Job Requirements
• Bachelor’s degree in any discipline and MBA in Supply Chain Management or equivalent experience • 2 years of prior Supply Chain Management experience • Effective written and verbal communication skills • Fundamental understanding of supply chain management including planning, inventory management, demand management and supply planning. • Excellent prioritization skills • Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers • Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.) • Strong initiative and competitive attitude to review processes and define better methods for supporting customer